findERnow Privacy Policy

Massachusetts General Hospital is committed to protecting the privacy and security of findERnow users.

This Privacy Policy applies to all users of findERnow. It was written to tell you about the data collected, how it is used, and how it is stored. By using the findERnow application, you agree to acceptance of this Privacy Policy.


Information Collection and Use:

Information Collected

We do not collect any data related to specific user’s activity within findERnow (for example, search data, location of users). If you select the button that uses a Google search or requests directions (which uses either Google maps or Apple maps), Google or Apple may save information related to this search. Please consult the Google and Apple privacy policies ( and for additional information.

Users who submit feedback via the link in findERnow transmit their email address to us. We keep this personal information on file, but do not share, sell, license or transmit this information to third parties or external vendors unless required to do so by legal, judicial or governmental proceedings, or in order to provide the services requested. If you wish for us to delete your email address from our files, please contact us at or at 617-726-5276 with this request. Please note that email is considered a nonencrypted (and therefore non-secure) form of communication, and it can be accessed and viewed by others without your knowledge and permission. For that reason, to protect your privacy, please do not use email to communicate information that you consider confidential. The de-identified contents of your email may be shared with others (e.g., for app development or marketing purposes).

Users who purchase subscriptions have additional information collected and stored.  By purchasing a subscription, you agree to submit transaction-specific data to an app marketplace (e.g., Apple App Store, Google Play).  App marketplaces collect and store data related to this purchase including the date of purchase and the type of device on which the subscription was purchased. The city, state, and postal code of the buyer’s billing address are available to us via the app marketplace. No personally identifying information or billing information is available to us. Please consult the Google and Apple privacy policies ( and for additional information.

How We Use This Information

We use the information you provide to respond to customer service inquiries, perform analytics, monitor subscription purchases, or in other ways as required by law.

Only those who need the information provided to perform a specific task have access to your information. These are authorized members of the Massachusetts General Hospital workforce, who are required to attend training on patient privacy and confidentiality. In some cases, third parties contracted by Massachusetts General Hospital may have access to information to perform a specific task, for example, to help with app development.

Data Security

Massachusetts General Hospital makes every reasonable effort to ensure that your personal information remains as secure as possible. Accordingly, we prevent unauthorized access by use of security technologies to protect the integrity and privacy of any personal information you provide.

Although we endeavor to protect your personal information, Massachusetts General Hospital cannot warrant the security of any information you transmit to us through smartphone applications, and you do so at your own risk. Depending on the nature of the inquiry, your communication could be discarded or archived. If you wish, you can contact us instead by telephone at 617-726-5276.

Third-Party Vendors

Massachusetts General Hospital never shares any personal information you provide with third parties, except as required by law or in order to provide the services requested. Massachusetts General Hospital occasionally will engage reputable third-party vendors to help us manage and develop our application. 

Changes to This Policy

We have the right to change or update this Privacy Policy from time to time without notice, so please review it periodically to keep informed of any changes. If you have questions about this privacy policy or concerns about how we collect, use or protect your personal information, please contact us at


Last updated: January 2020