Support
Main findER page

Please email us at findER@emnet-usa.org if you have any questions or issues with findER. Please see below for answers to some common questions.

Frequently Asked Questions

Q. Why can’t findER determine my location?
A. You must have 3G network access for findER to determine your location. The inability to determine your location is due to the lack of an internet connection and not the app itself.

Q. Why does findER have a different distance to the closest ER than Google maps?
A. Distances provided in findER are “line-of-sight” and represent the precise distance between your current location and the closest ER. Due to variability in available routes and the mode of transport selected (for example, walking vs. car), distances provided in the Google Maps directions may vary.

Q. What makes this different than a Google search?
A. Unlike a simple Google search, findER’s results are based on combined ER listings from multiple sources that have been confirmed by EMNet researchers. For more information on the process of confirming ER listings and refining our ER database, click here

Q. I am going on vacation and want to find the ERs closest to my destination before I leave. Can I search for them within findER?
A. FindER only finds the closest ERs based on your current location. Future versions of the app may have this feature added.

Q. How do I know if the closest ER is open?
A. All of the listed ERs are open 24/7. Since hours may change and hospitals may close, we will update the app two times per year; March & September. These updates will allow us to remove those ERs that have closed and add new ERs that have opened. To make sure that the closest ER is open, you can click on the “More Information” button and then call the ER.

Q: Why can I not find my facility in findER?
A: All 24/7 emergency care facilities are listed in findER. If you believe that a facility meets these criteria but is not listed, please contact us at findER@emnet-usa.org and we will investigate further.

Q:  Why am I getting a message from Blackberry telling me the app is not available for my device?
A:  Although findER is supported on approximately 90-95% of Blackberry devices, you may have a model that does not support the app. The following Blackberry devices support findER:  8100, 8110, 8120, 8130, 8130m, 8300, 8310, 8320, 8330, 8330m, 8350i, 8520, 8530, 8900, 8910, 8980, 9000, 9100, 9105, 9300, 9330, 9500, 9520, 9530, 9550, 9630, 9650, 9670, 9700, 9780, 9800. If you are not sure which Blackberry model you have, you can find your model number on your phone options menu > about. Please note that if your device is listed as supporting findER but you still receive a message that your device does not support findER, your device software is likely out of date. For more information about required device software and updating your software, please see below.

Q:  What is the necessary Blackberry software for the app?
A:  The required device software is 4.6.0 or higher.  Updating your software is an easy process that may be done right from your phone.  To update, go to your phone options menu > advanced options > wireless upgrade, and follow the prompts.  For additional information or troubleshooting, please visit the Blackberry website.

Q:  I currently do not have a mapping application installed on my Blackberry.  Will I need to download one in order for findER to work?
A:  Yes, you will need to download the free Google Maps application. findER will prompt you to download Google Maps or you may also find it by clicking here and selecting the “send to phone” button.