findERnow Frequently Asked Questions

Please email us at emnet@partners.org if you have any questions or issues with EMNet findERnow. Please see below for answers to some common questions.

Frequently Asked Questions

Q. Why can’t EMNet findERnow determine my location? 
A. You must have 3G/4G/LTE or WiFi network access for EMNet findERnow to determine your location. The inability to determine your location is due to the lack of an internet connection and not the app itself.

Q. What makes this different than a Google search? 
A. Unlike a simple Google search, EMNet findERnow’s results are based on combined ER listings from multiple sources that have been confirmed by EMNet researchers. For more information on the process of confirming ER listings and refining our ER database, click here

Q. I am going on vacation and want to find the ERs closest to my destination before I leave. Can I search for them within EMNet findERnow
A. Yes. You may search for destinations within the US by city and state, zip code, and by landmark (e.g., Fenway Park).

Q. How do I know if the closest ER is open? 
A. All of the listed ERs are open 24/7. Since hours may change and ERs close and open almost daily, we aim to update the app in real time. These updates allow us to remove those ERs that have closed and add new ERs that have opened. To make sure that the closest ER is open, you can click on the “More Information” button and then call the ER.

Q: Why can I not find my facility in EMNet findERnow?
A: All 24/7 emergency care facilities are listed in EMNet findERnow. If you believe that a facility meets these criteria but is not listed, please contact us at emnet@partners.org and we will investigate further.